The level of trust for using artificial intelligence for customer services has increased among British people, although they may have little choice as businesses flock towards the technology. Recent research suggests that most consumers are getting over their fears of using AI for services, including banking.Read more
Let’s be honest, despite last year’s burst of hype, chatbots haven’t progressed beyond asking and answering simple questions. Still, researchers aren’t letting go of their dream of a perfect digital assistant.Read more
UK drivers are feeling confident about the future of driverless cars, with the majority expecting them to be as safe or safer than current cars.
However, according to research by connected car services firm Inrix, people in the UK were more trusting of established car firms when it came to securing in-car data than they were of the world’s tech giants.Read more
When we don’t know much about a new technology, we talk in generalisations. Those generalisations are often also extreme: the utopian drives of those who are developing it on one hand, and the dystopian visions that help society look before it leaps on the other.Read more
THE ROBOTS ARE coming. And really, in some ways, they’re already here. If you’ve ever tripped over a robot vacuum, you’ve actually waded into the fascinating frontier that is human-robot interaction. If humans are at all going to get along with increasingly sophisticated robots, we need to figure out how we’re going to interact with them, and in turn they’ll need to adapt to us.Read more
It remains one of the most famous television advertisements broadcast, capturing the spirit of its age.
Chased by riot police, a blonde, female runner sprints through a lifeless, monochrome crowd carrying a sledgehammer.Read more
Technologies built on artificial intelligence are revolutionising human life. As these machines become increasingly integrated in our daily lives, the decisions they face will go beyond the merely pragmatic, and extend into the ethical.Read more
I’m amazed at people who tell me they would never trust a driverless car to take them somewhere but then happily get into a car driven by their teenager. Talk about the devil you know.Read more
The word “trust” pops up a lot in conversations about human-robot interactions. In recent years, it’s crossed an important threshold from the philosophical fodder of sci-fi novels into real-world concern.
Robots have begun to play an increasing role in life and death scenarios, from rescue missions to complex surgical procedures.Read more
Last week, I decided to take a gaggle of kids for an end-of-school-year lunch in a New York neighbourhood that I did not know well. I duly began looking for a suitable restaurant. A decade ago, I would have done that by turning to a restaurant guide. In the world I grew up in, it was normal to seek advice from the “experts”.Read more
IT IS easy to forget that even the most trivial commercial transactions rely on small acts of trust. Laws encourage good behaviour, but states lack the resources to force everyone to be good all the time.
Trust keeps society running. Just ordering a pizza requires faith that the dough will be well made, that the pizzeria will not abuse the customer’s credit-card information, and that the delivery man will not abscond with the cargo.Read more