The consumer IT giants — such as Google, Amazon, Apple, and Microsoft — have all invested heavily in voice technology. Analyst Gartner estimated two years that 30 percent of our interactions with technology will be through ‘conversations’ with smart machines by 2018. So, should CIOs start planning for voice as the next-generation user interface? ZDNet spoke to four executives who suggest four best practice tips for IT decision makers analysing the potential of voice technology.
Former CIO turned digital advisor Ian Cohen is convinced by the power of voice as the next big UI. However, the tipping point remains some way in the distance and Cohen believes experts are leading people to over-hype the status of voice control.”
People are being misled by things like Siri, Cortana, Google Assistant, and Alexa, which are very much first-generation products.