From hotel lobbies to restaurant floors, robots have started servicing customers’ basic requests.
In March, Spencer began escorting lost travelers to their gates at Amsterdam’s Schiphol Airport. That same month, robot hosts welcomed visitors to big trade shows like ITB in Berlin while the Hilton McLean Virginia in Washington, D.C, welcomed Connie the robotic concierge.
Then there’s the robotic receptionist at Belgium’s Ghent Marriott. Not only can Mario speak 19 languages, he does so while dancing to Michael Jackson.
While these may have a certain novelty factor for now, it’s behind the scenes where artificial intelligence will really shake up the hospitality industry. According to the European Commission, the market for service robots will reach €100 billion a year by 2020.
Read more: Robots: Coming soon to a hotel near you?
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