Let’s be honest, despite last year’s burst of hype, chatbots haven’t progressed beyond asking and answering simple questions. Still, researchers aren’t letting go of their dream of a perfect digital assistant.
If bots are to be really helpful, they’ll need to be more than a dumb user interface. They will have to engage in more complex chatter. One area of complex conversation that has received little attention is negotiation.
Developers are, right now, crafting bots that try to do specific things such as helping people book flights or deal with restaurant reservations, but in those jobs both parties have the same goal – getting someone on a plane, or finding them a table.
What happens if they don’t want the same thing? Well, it turns out chatbots will sometimes lie.