IN 2014, Srikanth Thirumalai met with Jeff Bezos. Thirumalai, a computer scientist who’d left IBM in 2005 to head Amazon’s recommendations team, had come to propose a sweeping new plan for incorporating the latest advances in artificial intelligence into his division.
He arrived armed with a “six-pager.” Bezos had long ago decreed that products and services proposed to him must be limited to that length, and include a speculative press release describing the finished product, service, or initiative.
Now Bezos was leaning on his deputies to transform the company into an AI powerhouse. Amazon’s product recommendations had been infused with AI since the company’s very early days, as had areas as disparate as its shipping schedules and the robots zipping around its warehouses.
But in recent years, there has been a revolution in the field; machine learning has become much more effective.